Citizens Charter

FRONTLINE SERVICES OFFERED

I.  BUSINESS PERMITS, LICENSING & FRANCHISING OFFICE

  • Issuance of Permits for Promotional Sale and Benefit Dance
  • Issuance of Permit to use Government Facilities
  • Processing and Issuance of Mayor’s Permit for Motorized Tricycle for Hire
  • Processing of Motorized Tricycle Operators Permit (MTOP)
  • Processing and Issuance of Shipping Permit for Scrapped Items
  • Processing and Issuance of Streamers Permit
  • Processing and Issuance of Occupational Permit
  • Processing and Issuance of Special Cockfighting Permit
  • Processing and Issuance of Business Permits (New)
  • Issuance of Mayor’s Clearance
  • Processing of Retirement of Business
  • Issuance of Permit to Install Residential Electrical Connection (wiring)

II. ENVIRONMENTAL AND NATURAL RESOURCES DIVISION

  • Sand and Gravel Extraction & Issuance of Delivery Receipts
  • Issuance of Certification for Permit to Cut/Registration of Trees
  • Issuance of Application for SAG Extraction Permit

III.  AGRICULTURAL SERVICES

  • Availment of Quality Seeds (Rice and Corn)
  • Availment of Free Vegetable Seeds/Seedlings and Fruit/Forest Seedlings
  • Issuance of Crop Damage and other Related Certifications
  • Issuance of Shipping Permits for Plants and Fish/Fishery Products
  • Licensing of Fishing Gears, Motorized and Non-Motorized Banca/Issuance of Mayor’s Permit

IV. OFFICE OF THE SANGGUNIANG PANLUNGSOD

  • Request for Legislative Action
  • Request for Certified Copies of Resolutions and Ordinances

V. SLAUGHTERHOUSE

  • Handling of Livestock

VI.  OFFICE OF THE ORMOC CITY WATERWORKS

  • Application for Water Service Connection
  • Application for Reconnection of Service Line

VII.  ORMOC CITY SUPERDOME

  • Usage of Superdome / Stall Rental
  • Usage of Superdome for Public/Government Use

VIII. HUMAN RESOURCE MANAGEMENT DIVISION

  • Issuance of Service Record
  • Issuance of Certification

IX.  CITY PLANNING AND DEVELOPMENT OFFICE

  • Processing of PALC and Development Permit of Subdivision
  • Issuance of Zoning Certifications
  • Issuance of Locational Clearance (for Building Permits)

X. CITY BUDGET OFFICE

  • Management Support Services (Executive Budget Preparation)

XI.  OFFICE OF THE CITY ACCOUNTANT

  • Processing of Claims on Procurement
  • Processing of Claims on Contract Projects
  • Processing of Claims on Financial Assistance and Acquisitions of Lots for Public Purposes
  • Barangay Transactions

XII.  OFFICE OF THE CITY GENERAL SERVICES

  • Transport Service

XIII.  OFFICE OF THE CITY VETERINARY

  • Meat Inspection
  • Anti-Rabies Vaccination
  • Quarantine (Issuance of Shipping Permit)
  • Extension
  • Retrieval of Impounded Stray Dogs

XIV.  OFFICE OF THE CITY HEALTH DEPARTMENT

  • Medical Legal Request (Minor Physical Injuries)
  • Issuance of Certificate of Non Availability of Drugs for Medical Assistance
  • Issuance of Medical Certificate for Sick Leave
  • Issuance of Medical Certificate for Employment
  • Laboratory Services
  • Request of X-ray Services
  • TB-DOTS Services
  • STI-HIV Services and AIDS Referral
  • Animal Bite Treatment Services
  • EHS-Issuance of Toilet Bowl
  • Issuance of Permit to Open the Niche and Transfer of Cadaver
  • Post Mortem Examination
  • Issuance of Sanitary Permit for Business Establishment
  • Consultation and Treatment
  • Provision of Preventive Health Programs – Maternal Care (AP/PP,FP); Child Care / EPI, BF & Nutrition)
  • Family Planning
  • Dental Consultation and Treatment
  • Child Birth Services

XV.  OFFICE OF THE CITY SOCIAL WELFARE & DEVELOPMENT

  • Granting of Financial & Food Assistance to Family/Individual in Crisis
  • Situation Under Emergency Assistance
  • Women & Children’s Help Desk
  • Day Care Service
  • Educational Assistance Program
  • Pre-Marriage Counselling
  • Provision of Solo Parent’s ID
  • Issuance of PWD IDs
  • PAO Referral for Legal Assistance
  • Provision of PhilHealth ID’s
  • SEA-Kaunlaran (Loan Assistance)
  • Referral for Hospitalization / Medical Assistance with PCSO Intervention
  • Sharing Computer Access Locally and Abroad (SCALA)

XVI.  OFFICE OF THE CITY CIVIL REGISTRAR

  • Registration of Birth
  • Registration of Deaths
  • Processing of Application for Marriage License
  • Registration of Certificate of Marriage
  • Issuance of Registered Vital Documents
  • Processing of Petitions (CFN/CCE under RA9048
  • Processing of Change of Surname (RA9255) & Legitimization Process
  • Registration of Court Decree/Decision
  • Cemetery Services

XVII.  OFFICE OF THE CITY ASSESSOR

  • Issuance of Tax Declaration (New Declaration – Land)
  • Issuance of Certification of No Improvement or with Improvement
  • Issuance of Certification of Property Holdings
  • Issuance of Certified Photo Copy of Tax Declaration & Other Related Documents
  • Annotation of Real Estate Mortgage / Lien & Encumbrances / Bail Bond
  • Cancellation of Real Estate Mortgage / Lien & Encumbrances / Bail Bond
  • Issuance of Tax Declaration (New Declaration – Building / Machinery)
  • Issuance of Tax Declaration (Consolidation / Subdivision of Land)
  • Issuance of Tax Declaration (Reclassification / Reassessment)
  • Cancellation of Improvement (Building / Machinery)

XVIII.  OFFICE OF THE CITY TREASURER

  • Issuance of Real Property Tax Clearance
  • Issuance of Community Tax
  • Issuance of Official Receipts for the Payment of Secretarial Fees
  • Registration of Barangay Micro Business Enterprises

XIX.  OFFICE OF THE CITY ENGINEERING

  • Issuance of Building Permit

XX.  OFFICE OF THE SENIOR CITIZENS AFFAIRS

  • Procedural Guidelines in Issuance of Senior Citizen ID Cards

 

Download

FileDescriptionFile sizeDownloads
pdf Permits - New477 kB 103
pdf Permits-Renewal403 kB 95
pdf Environment and Natural Resources Division166 kB 2948
pdf Agricultural Services216 kB 164
pdf Sangguniang Panlungsod ng Ormoc153 kB 68
pdf Ormoc Slaughterhouse Complex178 kB 79
pdf Ormoc City Waterworks248 kB 161
pdf Ormoc City Superdome235 kB 145
pdf Human Resource Management148 kB 67
pdf City Planning and Development Office196 kB 112
pdf City Budget Office79 kB 62
pdf Accounting - Procurement298 kB 177
pdf Accounting - Contractor248 kB 64
pdf Accounting - Financial Assistant332 kB 75
pdf Accounting - Barangay245 kB 359
pdf City General Services Office141 kB 79
pdf City Veterinary173 kB 72
pdf City Health - MAIN245 kB 63
pdf City Health - DISTRICT176 kB 97
pdf City Social Welfare and Development369 kB 229
pdf City Civil Registrar145 kB 243
pdf Assessor-Issuance of Tax Declaration (New Declaration-Land)42 kB 73
pdf Assessor-Issuance of Certification of No Improvement, With Improvement31 kB 283
pdf Assessor-Issuance of Certification of Property Holdings19 kB 58
pdf Assessor-Issuance of Certified Photocopy of Tax Declaration & Other Related Documents21 kB 62
pdf Assessor-Annotation of Real Estate Mortgage, Lien & Encumbrances, Bail Bond37 kB 72
pdf Assessor-Cancellation of Real Estate Mortgage, Lien & Encumbrances, Bail Bond21 kB 61
pdf Assessor-Issuance of Tax Declaration (New Declaration-Building, Machinery41 kB 84
pdf Assessor-Issuance of Tax Declaration (Consolidation, Subdivision of Land)51 kB 57
pdf Assessor-Issuance of Tax Declaration (Reclassification, Reassessment)40 kB 61
pdf Assessor-Cancellation of Improvement (Building, Machinery)29 kB 61
pdf Assessor-Issuance of Certification of No Property19 kB 67
pdf City Treasurer's Office - Business161 kB 267
pdf City Treasurer's Office - Royal Property Tax Clearance77 kB 80
pdf City Engineering Office101 kB 74
pdf Office of the Senior Citizens Affairs157 kB 88